TERMS AND CONDITIONS
OUR SHIPPING POLICY
Customer satisfaction is our top priority
At ZA Handmade, we are dedicated to delivering your handmade treasures with care and efficiency. Our shipping policy offers two convenient options: Standard and Express. Each order is thoughtfully packaged to ensure the safe arrival of your unique pieces. For specific details on shipping times, costs, and international delivery, please refer to our comprehensive Shipping Policy below. Thank you for choosing ZA Handmade for your exquisite finds.
RETURNS AND REFUNDS
Everything you need to know
At ZA Handmade, we understand that sometimes a purchase may not meet your expectations, and we want to ensure a hassle-free experience. Our Returns and Refunds policy allows you to return items within 30 days of receiving your order. Whether you've changed your mind or received a damaged item, our team is here to assist you.
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For returns, please ensure that the item is unused and in its original packaging. We offer a straightforward process to initiate returns through our website. Once we receive the returned item, we will promptly process your refund or offer an exchange based on your preference.
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Please review our detailed Returns and Refunds policy below for specific guidelines and instructions. Thank you for choosing ZA Handmade—we value your satisfaction and aim to make every interaction with us enjoyable.
WARRANTY POLICY
Essential Information
At ZA Handmade, we stand behind the quality and craftsmanship of our products. Our Warranty Policy is designed to provide you with confidence and peace of mind when making a purchase from our online store.
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Coverage Duration: Our warranty covers a period of 1 year from the date of purchase. During this time, we ensure that our products are free from defects in materials and workmanship.
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What's Covered: This warranty applies to manufacturing defects and faulty materials. While we stand by the quality of our jewelry, we understand that accidents can happen. Our policy extends to cover damages resulting from regular wear and tear, providing assurance that your cherished pieces are protected against unexpected mishaps. However, it does not cover intentional misuse or unauthorized alterations, ensuring the longevity of your jewelry under standard usage conditions.
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How to Claim: If you believe your item is eligible for a warranty claim, please contact our customer service team at menamusallc@gmail.com. We will guide you through the process and address your concerns promptly.
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Legal Notice: Our warranty policy is a legally binding document, and we've crafted it with clarity to build trust with our valued customers. For detailed information on our Warranty Policy, please refer to the comprehensive document below.
Thank you for choosing ZA Handmade. We appreciate your trust in our products, and we're committed to ensuring your satisfaction and enjoyment of every purchase.
OUR PRIVACY POLICY
Your Data is Secure
At ZA Handmade, we prioritize the security and privacy of your data. Our Privacy Policy is crafted to provide you with a transparent understanding of how we collect, use, and protect your personal information.
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Information We Collect: When you engage with our online store, we may collect certain details such as your name, contact information, and purchase history. Rest assured, we only gather information necessary for a seamless shopping experience.
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How We Use Your Information: Your data is utilized to process orders, provide customer support, and enhance your overall interaction with our brand. We may also use anonymized data for analytical purposes to improve our services.
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Data Security: We implement robust security measures to safeguard your information from unauthorized access, ensuring that your data remains confidential and protected.
Third-Party Disclosure: We do not sell, trade, or transfer your personally identifiable information to third parties. Your trust is of utmost importance to us.
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Your Choices: Our Privacy Policy empowers you with choices regarding the information you provide. You can review, update, or request deletion of your data by contacting our customer service team at menamusallc@gmail.com.
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For a comprehensive understanding of our data privacy practices, please refer to our detailed Privacy Policy below. Thank you for entrusting ZA Handmade with your information. We are committed to maintaining the highest standards of privacy for our valued customers.
